Privacy Policy & Notice

Privacy Policy and Cookie Policy

1. It is our policy to respect the privacy of anyone who uses InstantCPD.com and to comply with the Data Protection Act 1998 until the General Data Protection Regulations (GDPR) come into force on 25th May 2018.

2. This Privacy Policy only extends to instantcpd.com and not to use of any website which users may link to using the hypertext connections within instantcpd.com.

3. We collect certain personal information (such as users’ names, e-mail addresses, telephone numbers and address details) on registration and when orders are made through the Service, and Professional body registration numbers if supplied. The details provided to us will be stored by us and used to provide the Service. In order for users to gain CPE/CPD Points it may be necessary for us to pass some of these details to the relevant professional body if requested, but they will not be supplied to any other third parties except where required by law or as necessary to provide the Service or subject to any other agreement. We may from time to time use these details to provide users with information about the Service and other products and services which Instant CPD provides. By accessing or using the instantcpd.com website users consent to such use. If users do not wish to receive this information they should contact us at info@instantcpd.com. 

4. Should a user need to change their details or if they would like further details about the data we have compiled about them, they should contact us at info@instantcpd.com.

5. We do not store credit card details nor do we share customer details with any 3rd parties.

Privacy Notice

1. Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data.  Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

2. Who are we?

iCPD is the data controller (contact details below).  This means, it decides how your personal data is processed and for what purposes.

3. The Types of Personal information we collect about you.

We collect certain personal information (such as users’ names, e-mail addresses, telephone numbers and address details) on registration and when orders are made through the Service, and Professional body registration numbers if supplied.

4. How do we process your personal data?

iCPD complies with its obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes: -

• To deliver our products and services.
• To provide you with information regarding new and future courses and their cost.
• To undertake data analytics to better understand your circumstances and preferences so we can make sure we can provide you with the best advice and offer you a tailored service;
• To protect our legal rights and comply with our legal obligations;

5. What is the legal basis for processing your personal data?

• We will use your information to meet our compliance obligations, to comply with other laws and regulations.
• To keep you informed about news, events, activities and services.
• We will never share your information with a third party.

6. Sharing your personal data
Your personal data will be treated as strictly confidential and as previously stated, will not be shared with a third party. Your data may be accessed, but not retained, by the provider of our website in order to provide the service.

7. How long do we keep your personal data?
We keep data for the minimum time required by law.

Under contract law and other types of law, for example tort, we will keep data for up to 6 years after the calendar year to which a transaction relates

8. Your rights and your personal data 

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: -

• The right to request a copy of any personal data iCPD holds about you;
• The right to request that iCPD corrects any personal data if it is found to be inaccurate or out of date; 
• The right to request your personal data is erased where it is no longer necessary for iCPD to retain such data;
• The right to withdraw your consent to the processing at any time (but this may mean that you may lose access to your courses)
• The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable)
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to the processing of personal data.
• The right to lodge a complaint with the Information Commissioners Office, whose details appear below.

9. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

10. Contact Details

To exercise all relevant rights, queries or complaints please in the first instance contact iCPD at info@instantcpd.com, Jill Harris on 0121 308 5252 or 0121 308 4803 or write to Jill Harris at 6, Angel Meadows, Odiham RG29 1AR.You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

Cookie Policy

To provide a better experience to our users, and to help us identify the parts of our website that perform best, we make use of cookies. If you use our website, you accept the use of these cookies.

Alternatively, you may change your browser settings to block the use of cookies for this website, or for all the websites you visit. However, this will likely result in a degraded browsing experience.

What are Cookies?

Cookies are small text files stored on your local computer. You as the computer owner can access this data, and so too can the website that set the cookie. Generally speaking, cookies don't present privacy issues since the data stored within them is usually data you have entered yourself.

What Cookies do you set and use?

Here is a list of cookies currently in use, with an explanation of what each is, an indication of how long it lasts, and also an example of the information stored.

PHPSESSID - Each time you visit the website we start a "session" and assign a unique ID. We can track various pieces of essential data for your session which are all stored on our server. The session ID only is stored in a temporary cookie, which is automatically deleted either after an extended period of inactivity, or when you close your browser.

There are also cookies for Google Analytics and the Google Analytics JavaScript Library sets the following first-party cookies:
   
_ga cookie - used to identify users and expires after two years
_gat cookie - used to throttle the request rate, and expires after one minute, If google Analytics is set up using GTM, this cookie is set as _dc_gtm_<property-id>.
_gid cookie - used to identify the user and expires after 24 hours.